Privacy policy
At Clear Trace, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our asset tracing and recovery services, visit our website, or communicate with us.
1. Information we collect
We may collect the following types of information:
Personal Information: such as your name, email address, phone number, and company details when you contact us, submit an enquiry, or engage our services.
Case Information: including documentation, correspondence, or data relevant to asset recovery or investigative activities, shared voluntarily by you for assessment and service delivery.
Website Usage Data: such as IP address, browser type, pages visited, and time spent on our website, collected through cookies or similar analytics tools to enhance user experience.
2. How we use your information
We use the information we collect to:
Provide, manage, and improve our asset tracing and recovery services
Communicate with you about your case, enquiry, or our offerings
Conduct due diligence and comply with legal or regulatory requirements
Maintain the security and integrity of our systems and operations
3. Sharing your information
We do not sell, rent, or trade your personal information. We may share data with trusted partners who support our operations—such as legal counsel, technology providers, or compliance specialists—under strict confidentiality and data protection agreements. We may also disclose information where required by law or regulatory authorities, or to protect our rights and those of our clients.
4. Data security
We apply strict technical and organisational measures to safeguard your information from unauthorised access, misuse, loss, or disclosure. Access to personal and case data is limited to authorised personnel who require it to perform their professional duties, and all data is stored securely using encrypted systems.
5. Your rights
Depending on your location, you may have rights to:
Access the personal data we hold about you
Request correction or deletion of your information
Object to or restrict certain types of data processing
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the information below.
6. Cookies
Our website may use cookies to enhance your browsing experience and collect anonymised usage data. You can control or disable cookies through your browser settings at any time.
7. Retention
We retain personal and case-related data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law and regulatory obligations.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.